At Dmarkest, we are committed to ensuring your satisfaction with our game templates and assets. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website.
Please read this policy carefully before making a purchase. By purchasing our products, you agree to the terms of this Refund Policy.
1. Satisfaction Guarantee
Dmarkest offers a satisfaction guarantee on all our products. If you're not completely satisfied with the quality, functionality, or condition of any item in your order, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Technical Issues: Products that do not function as described in the documentation or contain significant bugs that prevent proper usage
- Compatibility Issues: Products that are incompatible with the specified platforms or engines despite following our implementation instructions
- Missing Components: Products that are missing essential components listed in the product description
- Duplicate Purchase: Accidental purchase of the same product twice
- Unauthorized Purchase: Purchases made fraudulently or without your authorization
Please note that the following situations are generally not eligible for refunds:
- Purchases made more than 30 days ago
- Products that have been significantly downloaded, modified, or integrated into your projects
- Refund requests based on subjective assessments (e.g., "I don't like the art style") after purchase
- Products purchased during special promotions or sales marked as "no refunds"
- Customized or made-to-order products created specifically for you
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 30 days of purchase for standard products
- 14 days of purchase for subscription services
- 7 days of purchase for limited-time or special offer products
We strongly recommend that you test your purchased products as soon as possible after download to ensure timely reporting of any issues.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@dmarkest.com, by phone at +444482504847, or through the "Contact" section on our website.
- Provide Order Details: Include your order number, the product(s) you're unsatisfied with, and the reason for your dissatisfaction.
- Documentation: If possible, provide evidence of the issue (such as screenshots, error messages, or implementation details).
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your complete request.
For digital products, you will generally not be required to "return" the product, but you will be expected to cease using it upon refund approval. For physical products (if applicable), return shipping instructions will be provided if a return is necessary.
5. Refund Methods
Refunds will typically be issued using the original payment method. Please note:
- Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer
- PayPal refunds are usually processed within 1-3 business days
- Bank transfers may take 5-7 business days to process
In some cases, we may offer store credit instead of a monetary refund, particularly for:
- Purchases older than 14 days but less than 30 days
- Situations where you prefer an alternative product
- Special promotional purchases
6. Subscription Cancellations
For subscription services:
- You may cancel your subscription at any time through your account settings or by contacting customer service
- Cancellations made before the next billing cycle will prevent future charges
- Refunds for the current billing period are provided on a prorated basis if requested within 14 days of the billing date
- No refunds are provided for subscription periods that have already been completed
Upon cancellation, you will typically maintain access to subscription benefits until the end of the current billing period.
7. Custom Development Services
For custom development services and commissioned work:
- Deposits for custom work are generally non-refundable once work has begun
- Refunds for custom work are handled according to the terms specified in the individual project contract
- If a project is cancelled midway, partial refunds may be provided based on the amount of work completed
We strongly recommend reviewing and clarifying refund terms before commissioning any custom work.
8. Exceptions and Special Circumstances
We understand that special circumstances may arise. In cases not explicitly covered by this policy, we will review refund requests on a case-by-case basis, taking into account:
- Customer purchase history and relationship
- Nature and severity of the issue
- Time elapsed since purchase
- Attempts to resolve the issue through support channels
Please contact our customer service team to discuss any special circumstances.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will indicate the date of the most recent update at the top of this page.
It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
10. Contact Us
If you have any questions about this Refund Policy, please contact us at:
